// Background

"Harmony" is Tava's online platform built to assist Mental Health Care providers in their virtual practice from client intake to conducting sessions.

// Problem

Harmony lacked the ability to communicate frequent and necessary information about the providers clients and practice properly to providers, creating feelings of confusion, frustration, and inadequacy for providers.

// Process

• Stakeholder & User Research

  • User need and business goal discovery

  • Value proposition definition and scope

• Value Prop Ideation

  • Competitive analysis and provider familiarity

  • User flows and high level storyboards

• Prototyping & Testing

  • Interaction and UI ideas

  • Figma mocks and Maze user testing

// Solution

A two part design consisting of a redesigned information architecture and a new "my practice" view that incorporated:

• A quick but important snapshot into the performance of their practice

• A list of their appointments and cancellations for the day

• A feed of "up sale" features and products offered by Tava

• A notification center to keep them informed of important client and practice communications

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